Quest Diagnostics — Roslyn (2024)

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(516)626-60...— show

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• Matt

  January 5, 2023, 7:38 pm

  Went for adrug test. Ontheir website itdoesn't state that you need adoctor's order inorder tohave itdone there. The first lady Idealt with was very rude and told meI had tojust buy atest ona 3rd party site with noother instruction orinformation when asked what I'm supposed tobe lookingfor. She then sent meout and told meto book another appointment another time. Once ordered, Idealt with Natalie and she was very nice and kind. She was also very clear with her directions and wasvery pleasant. She's the reason that this isn't aone star. Ifyou get Natalie it'll probably bea pleasant experience but it's the luck ofthe draw.… – show

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• Chelsea A.

  December 30, 2022, 4:16 pm

  Online website doesn’t work tomake appointments. Call toa schedule appointment and they sayno, just walk inno appointment needed. Show upat7:30am when they open, and the iPad check inservice only gives option tomake anappointment for 5hrs later. Absolutely ridiculous-why didn’t they just make anappointment for mewhen Icalled????

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• Katie S.

  December 8, 2022, 9:47 pm

  Awful experience! Never again.

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• David M.

  November 18, 2022, 5:49 pm

  They have issues! I've needed todo bloodwork afew times inthe past year. Afew monthsago, Ifound they were closed due to“maintenance issues” soI had togo elsewhere. Alas, Ijust got anemail that the appointment Ihad scheduled for today again iscancelled because the facility is“closed for amaintenance issue.”

  I think I'm going toget use tolooking elsewhere since this location isn't dependable!

  Webster's dictionary defines “maintenance” as“the upkeep ofproperty orequipment.” Pe

  rhaps ifthey maintained ortook better care oftheir facility they wouldn't have toclose sofrequently.… – show

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• Melanie W.

  November 7, 2022, 7:30 pm

  Absolutely awful experience ifyou need totake achild. They insist they know what they’re doing with children and completely failed toget the blood results weneeded because a3year old “doesn’t stay still”— after sticking several times and having zero understanding ofhow tointeract with scared children. Avoid atall costs ifyou have kids.

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• Ryan S.

  November 2, 2022, 5:02 pm

  Very professional. Natalie made the whole process easy.

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• Scott F.

  October 28, 2022, 6:54 pm

  Horrible, horrible. What happens when acompany gets toobig? Nocustomer care, inconsiderate employees

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• Stephen S.

  October 8, 2022, 5:32 pm

  I have been using the quest lab over bythe Mineola train station for all ofmine and mymother's blood work. Frankly the place isawful and the people are not very nice. Idecided togive this location atry yesterday needing blood work for meand mymother. The place isabsolutely spotless, the people were really nice and accommodating, the electronic check-in was seamless, and the parking was way better than the Mineola location. Stella was extremely nice, efficient, and respectful tomymother. Will always come back here going forward!… – show

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• Joe M.

  September 30, 2022, 4:02 pm

  Very rude staff who embarrassed mymother infront ofeverybody Iwould recommend HRor the manager give acourse onetiquette and proper decency totheir staff. The way she was treated was disgusting and unprofessional. Iwouldn’t recommend anybody togo here!!

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• AvrahamS. W.

  August 4, 2022, 8:59 pm

  Terrible people work here!

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• Luiz F.

  June 19, 2022, 12:01 pm

  Fast, efficient and friendly service. Noqueue onthe day/time Iwent there. All the doubts Ihad were answered very professionally.

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• Margaret A.

  April 23, 2022, 3:48 pm

  Quick & easy— Ischeduled online, checkedin, and was taken within 2minutes— Staff was very nice & results were uploaded online bythe same evening.

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• Red

  April 14, 2022, 6:03 pm

  I have mixed feelings about this place.
  The great part, was @ the time ofmy appointment, the wait time & actual process was quick.
  Unfortunately the professionalism ishighly lacking.
  You walk into abland room with noone togreet nor guideyou. Only chairs, adirty sign intouch pad ladened with fingerprints, & aclosed security door.
  While attempting tofind something toclean off the touchpad, atech finally cameout, daloofly demanding meto sign in& take aseat, before walking back through the door.
  Once calledin, that same tech started totake myblood & seemed nice enough, but the one intaking myinfo was curt and borderline rude.
  Overall, I'd only goback, inthe hopes ofreceiving the same wait time.
  (PS Beware this office nor its employees, seem tobe COVID-19preventative)… – show

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• Betty H.

  March 15, 2022, 7:32 pm

  I had agood experiences with both Natalie and Estella here! Quick and painless despite 4vials:) with Natalie. Phew. Ivisited 3times recently around 8—8:15AM and made anappointment 2times (Sat, Mon); once was without anappointment (Wed AM) and itwas not busy— Iwas taken rightin! Very fast. Ilike this location, fast/clean/pleasant experiences, and Iwill definitely beback.:)

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• Ahmad A.

  February 7, 2022, 4:38 am

  been there on3rd February, got in1minute, everything was good specially Natalie she was soprofessional thanks alot

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• Stacey S.

  December 15, 2021, 4:33 pm

  If Icould give them zero stars Iwould. The experience was horrible every step ofthe way and marked bya rude attitude, laziness, and incompetence. Mydaughter’s doctor sent them three prescriptions because they kept claiming they hadn’t receivedit, causing adelay ofone week inher testing. The individual who answered the phone yelled atus and inexplicably hung upthe phone three times onus, when weinsisted that they must have the prescription. Finally, someone else picked upthe phoneand told usit was probably aglitch intheir electronic system. Wethen called the doctors office who told usthe prescription was sent via fax; and they had aconfirmation fax that itwas received. Wethen proceeded tocall back again Quest Labs. The same rude individual who initially picked uptold usthey didn’t haveit. Weinsisted they check again. Sure enough, they had itbut couldn’t bebothered tolook forit. Noapology ensued just more rudeness and afalse claim that they couldn’t see her thatday, asthey closed at2:00and the waiting room was reportedly packed. Heinstructed usto goonline and make the appointment for the next day they were open, refusing to“squeeze usin”, due totheir multiple errors causing unnecessary delays inscheduling. Itwas1:00pm atthe time ofthe phone call. Mydaughter checked three subsequent dates. All were fully booked. Wecalled tomake the rude individual aware ofthis; and wewere told there was nothing hecoulddo. Heproceeded tohang upin usagain. Since Quest Islocated literally directly behind our home, wedecided tostop byand try our luck. Wegot there tofind the waiting room empty except with one individual who was awalk-in!! Wesigned inand complained tothe manager telling her what transpired between usand the other Quest employee. She responded with indifference. Mydaughter was able tobe seen within five-ten minutes. Wecalled the corporate hotline displayed ontheir wall tomake them aware ofthe inexcusable behavior going onat this location. The woman who answered the phone was pleasant and empathic.Yet, she guaranteed methat Iwould receive aphone call back from amanager that Friday. It’s been three weeks and nophone call. More importantly, mydaughter’s doctor’s never received the results ofher blood work, despite calling the lab three times!! Mydaughter ended upgoing toanother lab with noincident and got the results back expediently.Moral ofthe story: Avoid Quest Diagnostic inRoslyn like the plague. They failed onall accounts and made asimple task ridiculously stressful.… – show

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• Eric Y.

  November 5, 2021, 12:11 am

  The phlebotomist efficient, clean and professional. Itwas anamazing experience. Felt safe and secure the whole time. Thanks!

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• carlo g.

  November 2, 2021, 11:37 pm

  Not doubting others opinions but Iwas there recently found the place tobe clean and the staff tobe courteous and Iwas taken ontime. Inand out in10minutes.

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• Akbar H.

  October 24, 2021, 1:33 pm

  Their posted hour said they open at6am onSaturday. Imade the appointment at6:15am and got there at6:10am. Itwas closed and pitched dark. Iwaited and waited since Idrove from 20miles away. Someone showed upat6:30am and opened the door. Igot infirst and checked inbut the guy called 4people who came inafterme. When Iasked when hewould helpme, this guys started yelling. SoI walked out after spending anhour waiting and nothing got done. And Iwas late towork for anhour for nothing. They expect you toshow upon time with appointment system but they have norespect for your time. Stay away from service like this for rest ofyour life.… – show

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• Kevin V.

  October 21, 2021, 6:58 pm

  Writing this review for mygirlfriend. The lady taking her blood was rude and did not answer any questions. IfI was the company owner I’d fire from bottom upand start again fresh. People going inthere are scared, noneed toadd tothe fear and not besensitive topeople. Have afreaking heart! Idon’t just blame the staff Ithink this isa top down mentality— where’s the passion and love…

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Average rating- 2.9based on39 reviews and20 ratings