Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Jersey City come from postal codes 07305 and 07304.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 122,477 ratings
Thank you!
Problems in the last 24 hours in Jersey City, New Jersey
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Jersey City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 25: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Jersey City, Hudson County, New Jersey
The most recent Comcast Xfinity outage reports came from the following cities:Brooklyn, Newark, New York City, Jersey City, Roselle, The Bronx, Belleville, Teaneck, Hoboken, Bloomfield, West Orange, Secaucus, Rahway, East Orange and Queens.
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| City | Problem Type | Report Time |
|---|---|---|
 Brooklyn | Wi-fi | |
| Brooklyn | Internet | |
| Newark | Wi-fi | |
| New York City | Wi-fi | |
| New York City | Internet | |
| Jersey City | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Jersey City, New Jersey
Latest outage, problems and issue reports in Jersey City and nearby locations:
- Bob Zeglarski (@BizLawyer) reported fromMillburn, New Jersey
@VZWSupport @hansvestberg @Nancybclark @verizon @comcast Worst customer service experience ever. I cannot think of another company that bungled something worse than @verizon. The only thing that comes close is an airline. Concrapulations.
- yolegacy (@yolegacyyy) reported fromAvenel, New Jersey
@Xfinity wtf is going on with your internet services right now
- Matt Martingale (@MattMartingale) reported fromLinden, New Jersey
@Xfinity our internet in Linden nj is unusably slow
- Katie🎄🕯💫 (@katiestereo) reported fromQueens, New York
Never fails I spend a week in Vermont with my sister’s super awesome @Xfinity Cable and then I come home to my @GetSpectrum and I try to talk to the remote and then I remember that oh yeah I can’t do that
- sammy (@samaimurai) reported fromHarrison, New Jersey
Completely insane. @Xfinity is a ******* joke. Don’t use their service
- Artem Mashkov (@Artem_Mashkov) reported fromQueens, New York
@axios @kennethlin lol “don’t know” is an interesting spin on “willful blindness” and “don’t give care” coupled with extremely high call times and gatekeepers. Tried this with @Citi and @Intuit @comcast 10 hours worth of waiting for a “we can’t help you”
- pauline nguyen (@winpauline) reported fromManhattan, New York
@comcastcares make it impossible to get to live agent. Called 5 times and line always hang up. Tried to get help from chat agent who told me I had to call. Cannot do schedule callback because it gives error. Spent 75 mins already trying to get resolution. Need help asap!
- Dennis Gilgallon (@dgilgallon) reported fromNorth Arlington, New Jersey
Once again, @verizon @VerizonSupport @verizonfios process that new customers matter more than 20+ year customers by charging 70% more for the same service as new customers. Guess I need to switch to @Xfinity
- Artem Mashkov (@Artem_Mashkov) reported fromQueens, New York
@axios @kennethlin lol “don’t know” is an interesting spin on “willful blindness” and “don’t care” coupled with extremely high call times and gatekeepers. Tried this with @Citi and @Intuit @comcast 10 hours worth of waiting for a “we can’t help you”
- Jeff 💣#️⃣💥👌🥓🇺🇸🇺🇸 (@JPfaff1028) reported fromStaten Island Junction, New Jersey
@Kurosh878 @GadSaad @maddow They liked the graphic with China's death numbers behind America, because Orange Man Bad. Sort of ironic thats how @comcast/@nbc likes to take it, from the CCP.
- Anthony Malandra (@Malandander212) reported fromManhattan, New York
@katywinge Too bad most of Denver can’t watch you report on the game you love...@AltitudeTV @Xfinity
- Matt Martingale (@MattMartingale) reported fromLinden, New Jersey
@comcastcares our internet is unusably slow
- SLaw (@slawrence72) reported fromJersey City, New Jersey
Dear @Comcast. Thank you for being the worst. I am now a @Verizon customer. Long live #verizonfios
- Gina Vergel (@ginavergel7) reported fromClifton, New Jersey
@Xfinity Will do. That’s awful. I’d transfer it if I could. That’s bad business.
- Scott (@Scott_R_JC) reported fromJersey City, New Jersey
I'm signing up for Comcast I can't believe how bad Verizon is
- Erik Keating (@erikkeating) reported fromBrooklyn, New York
My Dad & Stepmom better have FS2 on their xfinity plan that I steal or so help me god 😤 #CCL
- Gina Vergel (@ginavergel7) reported fromClifton, New Jersey
.@Xfinity @comcast I’m moving to where your service is unavailable and you’re charging me a kill fee. Please explain.
- Scott (@Scott_R_JC) reported fromJersey City, New Jersey
@VerizonSupport Even if you can do that, Comcast has offered me a great deal and your customer service is unbearably non-existent so unless you want to do something major I'm switching
- Ashley Hesseltine (@AshHess) reported fromManhattan, New York
. @verizonfios is ridiculously shady. I’ve had the service for 4 months and they have raised the price of my monthly bill by $30 without my consent twice. I never had these issues with Comcast or Spectrum in 10+ years.
- Jasiah Provillon (@jasiahpro84) reported fromIrvington, New Jersey
Xfinity wifi is terrible 😒
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- E (@Yngxsilva) reported
@charlieINTEL I recently signed up for my Xfinity challenge for my free skin and the code they gave me doesn't work have you seen anyone else have these problems?
- Voter Frog (@TonyRobite) reported
@Xfinity Only after I logged out of my account. Now why would I only get a response by posing as a potential customer and not an existing one? Maybe because you only cared about getting a new customer?
- Patricia Lucas (@Patrici87897203) reported
@comcast Not helping families at all. Jacking prices up again next month. Will have to cancel
- Ben Franklin Holtz (@HoltzBen) reported
@comcastcares Please contact me directly, the customer service rep we are speaking to on the phone is making things up as he goes along.
- Dr. Mitch Smith, Sport Psychologist (@Dr_Mitch_Smith) reported
@comcastcares @Xfinity @comcast In your TV ads you say it takes 5 minutes to transfer your cable service to a new residence. The service technician has been here fir nearly TWO HOURS!!! Who do I contact about an adjustment to my bill for the inconvenience!! #frustrating!!
- Captain Obvious (@matzook1) reported
@comcast @Xfinity Too bad you gouge people for data.
- Kardo 🅹🅺🅶🅻 🦖🦈 🎄 (@kardo_jkgl) reported
@Xfinity @CallofDuty Hey someone help me give me a free code because my country doesn’t support that :(
- Mary Tadevich (@MaryT921) reported
@nicbasarab @NicolleDWallace @MSNBC Problems with msnbc on Comcast. All other channels are fine.
- Lindsey (@LMF1208) reported
For several months, Comcast was charging me a Regional Sports Fee at the start of the pandemic, despite no sports happening. Today, they offered their loyal customers $6 back for charging them for sports when they were none.What amazing customer service, @comcastcares
- Bill Dubs (@billdubs) reported
Hey @xfinity @comcast since your outside plant group are doing construction work and caused a major outage. You giving credits for the down service?Poor planning as well by your part. #comcrash
